Dear customer,
if you wish to make a complaint, to return or exchange goods, please follow form attached in a parcel delivered to you. In case you do not have the form, please, email us and we will send you the e-form.

CONTENTS

I. General Provisions and Definitions

II. An order

III. Order cancellation

IV. Consumer contracts and instruction on the right of withdrawal

V. Price conditions

VI. Shipping and handling

VII. Terms of payment

VIII. Terms of Delivery

IX. Withdrawal / exchange / Claim - Form

X. Warranty terms and warranty

XI. Privacy

XII. Circumstances excluding liability for any failure of performance

XIII. Coupons

XIV. Final provisions

 

 

Article I

General provisions and definitions

1. These Terms apply to the territory of the Slovak Republic for the purchase of goods ordered through electronic commerce (hereinafter referred to as "E-commerce") to hoodhero.store and further the mutual rights and obligations of the parties.
2. GTC enter into force upon publication on hoodhero.store and are available at hoodhero.store .
3. Buyers are registered in the system means a natural person or a legal person who orders the goods electronically through E-trade hoodhero.store . Registration takes place by completing and submitting the relevant registration form at hoodhero.store . The buyer is obliged to correct, complete and truthful information. This data is the buyer obliged in the event of changes promptly updated, because their accuracy has a direct impact on the delivery of goods to the Buyer by the Seller.
4. If Buyer:
   1. It is a consumer pursuant to § 52 par. 4 of the Act no. 40/1964 Coll. Civil Code, as amended, that is, if it is the buyers who, in concluding and performing the contract does not act within his business or other entrepreneurial activities, the relationships not governed by these general terms and conditions of the relevant provisions of Law no. 40/1964 Coll. Civil Code, as amended.
   2. not a consumer pursuant to § 52 par. 4 of the Act no. 40/1964 Coll. Civil Code, relationships between buyer and seller that are not covered by these general terms and conditions shall be governed by the relevant provisions of Law no. 513/1991 Coll. Commercial Code, as amended. That person has few consumer rights under applicable law.
5. Buyer's rights as a consumer in relation to the Seller arising from the Act. 250/2007 on consumer protection and on amending Act of the Slovak National Council. 372/1990 Coll. on misdemeanors, as amended, and Act no. 102/2014 on protection of consumers when selling goods or services on the basis of the distance contract or contracts concluded away from business premises seller and amending certain laws remain unaffected by these GTC.
6. Electronic orders are transmitted electronically means the form containing information on the buyer list of goods ordered from the menu E-commerce hoodhero.store at a total cost of goods, respectively. the costs of postage processed by the e-commerce.
7. Goods means all products listed in the valid price list of the Seller to hoodhero.store .
8. Contact the Seller to the Buyer: EL ENTERPRISE s.r.o., Šamorínska 10, 821 06 Bratislava, Tel .: +421 911 300 365 (Monday to Friday) between 09:00 to 17:00 hrs., E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. .
9. Buyer registration process, electronic ordering of goods and make payments for goods ordered electronically and the processing of personal data by the Buyer is protected and secured using SSL certificate. Let's Encrypt Certificate provides full verification of the above processes. Is 128 - bit encrypcii and ensures that personal and confidential information is kept secure during transmission from the browser to the Buyer hoodhero.store .

 

Article II

An order

1. The condition of the electronic order form is true and complete fill out all registration forms.
2. As essential elements of electronic orders are considered:
   1. Identification of the Buyer, ie business name or name, registered office / residence, identification number, tax identification number, contact information (phone number and e-mail address);
   2. Code of goods ordered by catalog or even a description;
   3. The amount of goods ordered;
   4. Address of the place of delivery (if this information is not given, it is understood that the goods are to be delivered to the address / residence of the purchaser);
   5. Moment of delivery (day, hour), if the buyer agrees with the Seller differently than described in the GTC;
   6. Name and surname of the person authorized to take over the goods supplied (if this information is not given, it is understood that the takeover of the goods supplied is entitled to Buyer or any of its employee).
3. If the order does not contain particulars of the previous article, it is deemed incomplete. The seller in this case, try to contact the Buyer and invite him to eliminate shortcomings electronic order and its potential clarify and / or supplement. Moment of delivery of data refinement and / or additional electronic order by the seller, the electronic order is considered complete.
4. Adopted electronic order is considered a draft contract and is binding.
5. The purchase agreement between the Seller and the Buyer arises from a binding confirmation of the electronic order system. The seller is obliged to confirm the e-mail message (e-mail address of the Buyer in the electronic order) an electronic order the Buyer, immediately after its delivery to the Seller within 24 hours of receipt of order, otherwise apply to the contract of sale between parties not. The buyer is obliged to check him in that period was received confirmation of the order, and even other folders e-mail account such as in spam and also the content of the electronic order given in the email Seller. In the event of a discrepancy between the contents of the electronic order confirmation from the Seller,This email address is being protected from spambots. You need JavaScript enabled to view it. .
6. The subject of purchase contract is a commitment to the seller delivers the goods to the buyer at the place designated for delivery in the agreed quantity, price, quality and time and commitment purchaser of the goods at the point of delivery at the agreed time to take and pay for it at the agreed due date, purchase price and postage, if the obligation to pay postage resulting from the Purchase contract.
7. Buyer agrees that the order is his obligation to pay the price for the ordered goods, said the fact expressly confirmed when sending electronic order, where it is stated that it is an order with obligation to pay.
8. Any change order after concluding the contract is possible only by mutual agreement of buyer and seller.
9. The purchase contract is concluded for the complete settlement of the Parties' obligations from the purchase contract, respectively. for the period until the moment of its dissolution process resulting from the GTC and relevant legislation.
10. Seller is not responsible for delays in delivery and for the damage that has been caused due to the fact that the Buyer when registering you have entered all the required data and / or complete the registration form incorrectly. The seller also not responsible for any damage caused to the Buyer due to the fact that the buyer forgot your password and / or password Buyer fell into the hands of unauthorized persons without the fault of the Seller.

 

Article III

Order cancellation

1. The buyer has the right to cancel an electronic order without giving any reason at any time prior to its binding confirmation by the Seller.
2. Seller reserves the right to cancel the order or its part in the following cases:
   1. For orders on delivery if order was not possible to confirm the mandatory especially for incorrectly listed the phone number, unavailability, buyer does not respond to e-mails etc.
   2. The goods are no longer produced or delivered or are significantly altered price supplier of goods. In the event that this happens, the seller will immediately contact the buyer to agree on how to proceed. If the buyer does not accept the proposed agreement by the Seller and paid part or full amount of the purchase price, this amount will be transferred back to his account within 14 calendar days from the date of order cancellation by the Seller, unless the Seller and Buyer agree otherwise .

 

Article IV

Consumer contracts and instruction on the right of withdrawal

1. In cases where the purchase contract concluded using a means of distance communication (in this case, e-commerce on the Internet), the Seller provides the Buyer to withdraw from the contract without giving any reason beyond the statutory period and within 14 days of receipt of goods. Just in case, if the Seller to the Buyer not submitted the information that is in accordance with § 3 ods. 1 point. h) of the Act no. 102/2014 Coll. Consumer Protection Act when selling goods or services on the basis of the distance contract or contracts concluded away from business premises seller and amending certain laws obliged to deliver, the withdrawal period shall expire after 12 months and 14 days of receipt of goods. If the information is properly transmitted to the Buyer by the Seller within 12 months of receipt of goods, it is the end of a 12 month period starting from the date the additional information meet the obligations of the Seller run time of thirty days. The buyer can not withdraw from the contracts listed in § 7. 6 of the Act no. 102/2014 Consumer Protection Act when selling goods or services on the basis of the distance contract or contracts concluded away from business premises seller and amending certain laws.
2. Communication Buyer of withdrawal from the contract shall be the Seller sent to the end of the period for withdrawal from the contract and at the same time not later than 14 days from the date of termination of the Purchase Contract shall be the Seller duly returned to complete the goods in original condition with all papers and documentation that They were delivered to the Buyer. For Express case, it is necessary to return the goods to the same address of a seller in the documents for the goods referred to as the place from which the goods were sent to the Buyer. The period of return is deemed to be observed if the goods are handed over for carriage by the last day of the period. 
3. Buyer's withdrawal from the contract in accordance with paragraph 1 and 2 of this Article shall purchase contract from the beginning deleted. The seller is obliged to accept goods back and return to the Buyer no later than 14 days from the date of withdrawal from the contract price paid for the goods in the same way as used buyer in their payment, including costs to the Buyer incurred in connection with ordering goods unless the seller and buyers agree otherwise. The costs of returning goods shall be borne by the Buyer only in cases where the goods fully meets the quality requirements and had no defects.
4. In the event of failure of any of the above conditions Seller will not accept cancellation of orders and electronic goods will be returned at the expense of the Buyer's back.
5. When you withdraw from the purchase contract, the subject of which is the sale of goods, the Seller is not obliged to return payments by Buyer ods.3 before he delivered the goods back, or until the buyer proves send the goods back to the seller.

 

Article V

Price conditions

1. The purchase price of the goods offered by the Seller through hoodhero.store is always shown next to the selected goods. The purchase price is always given with value added tax, unless stated otherwise.
2. Seller reserves the right to unilaterally modify (increase / decrease) the price of the goods listed on hoodhero.store the fact that the new prices of goods are valid on the date of their publication on hoodhero.store . For the buyer is always controlling cost of goods listed in the product at the time of sending the order to the Seller. Any increase or decrease in the price of goods by the Seller at the time of sending the order by the Purchaser upon delivery of ordered goods or during the complaint or other proceedings in respect of return or exchange of goods does not affect the price of already ordered goods. The buyer is aware that in case of a price reduction of the goods at the time of sending the order to the outcome of any complaint or other proceedings in respect of return or exchange of goods. He is not entitled to a refund of the purchase price of the goods amounting to the difference between the price of goods at the time of sending the order to the Seller and the price of goods at the time after sending the order to the Seller. Seller declares that in case of unilateral price increase of goods after sending the order by the Buyer to the Seller is not entitled to reimbursement of the money difference between the price of goods at the time of sending the order by the Buyer to the Seller and the price of goods at the time your order has shipped buyer to the seller.
3. If the hoodhero.store appear when certain goods price obviously erroneous, for example. in the case of goods widely available and widely known, and its price differs from the normal price, or because of a system error at product appears price "EUR 0" or "1 EUR" The seller is not obliged to deliver the goods at the cost of mistakes, but the buyer can offer supply of goods for the proper price. If the buyer in this case is properly price of the goods does not match, it may contract of sale.

 

Article VI

Shipping and handling

1. The seller does not package if the goods are packed in a standard way necessary for the preservation and protection of goods during transport.
2. Height postage for delivery of order is specified in the order.
3. Based on the decision of the Seller, the said amount of postage may change in which case the applicable conditions to determine the amount of postage and postage amount indicated hoodhero.store at the time when the order by the Buyer and the order confirmation by the Seller.

 

Article VII

Terms of payment

1. Payments are made in euros, the Seller requires one of the following methods of payment:
   1. PAYMENT FOR DELIVERY on delivery: This method of payment The buyer pays the full amount for the goods listed in the electronic order on receipt of the courier;
   2. PAYMENT CARDS THROUGH INTERNET: After completing your order will be automatically redirected to the buyer payment page of the bank. Payment information required to make a payment directly to the buyer enters a sub-bank seller with details of credit card does not come into contact.

 

Article VIII

Terms of Delivery

1. Supplies electronically ordered goods will be subject to availability of goods and operational capabilities of the Seller dispatched as soon as possible, in respect of goods in stock typically within 2 working days for goods not in stock up to 30 calendar days (but usually 10 to 15 working days) from the date on confirmation of receipt of electronic order buyer to the seller, and the place of delivery specified in the electronic order. Delivery time is different, however, because of the availability of certain goods. For selected goods, Seller shall specify the date of delivery directly to the site selected goods. Buyer acknowledges that the fulfillment of the contractual obligations of the Seller have stated delivery times indicative. If the seller can not deliver the goods within that period, a group it shall immediately inform the Buyer via e-mail resulting from the order and announce his new expected date of delivery. Once the deadline for delivery of the goods exceeds 30 calendar days from the purchase contract, the Seller is obliged to notify the Buyer by e-mail resulting from the order and agree with him on the extension of the delivery period. If the seller fails to deliver within this additional reasonable period of time granted to him by the Buyer, the Buyer has the right to withdraw from the contract and the seller is obliged within 14 days to return the purchase price to the account of the Buyer, if it has been this way from the Buyer paid. If the light of all the circumstances clear or if, before concluding the contract Buyer Seller expressly informed about the delivery of goods within a specified period or at a specified date is particularly important for the Buyer and Seller within that period not delivered, the buyer has the right to withdraw from the contract without providing additional reasonable period of time to deliver things. If the seller can not deliver the goods at all, it is also about the obligation to immediately inform the Buyer via e-mail resulting from the order and agree with him on indemnification. If the buyer itself willing to substitute performance by the Seller is entitled to withdraw from the contract and the seller is obliged within 14 days to return the purchase price to the account of the Buyer, if it has already been made by the Buyer in this way paid. The buyer has the right to withdraw from the contract without providing additional reasonable period of time to deliver things. If the seller can not deliver the goods at all, it is also about the obligation to immediately inform the Buyer via e-mail resulting from the order and agree with him on indemnification. If the buyer itself willing to substitute performance by the Seller is entitled to withdraw from the contract and the seller is obliged within 14 days to return the purchase price to the account of the Buyer, if it has already been made by the Buyer in this way paid. The buyer has the right to withdraw from the contract without providing additional reasonable period of time to deliver things. If the seller can not deliver the goods at all, it is also about the obligation to immediately inform the Buyer via e-mail resulting from the order and agree with him on indemnification. If the buyer itself willing to substitute performance by the Seller is entitled to withdraw from the contract and the seller is obliged within 14 days to return the purchase price to the account of the Buyer, if it has already been made by the Buyer in this way paid.
2. The buyer is informed about the shipment of goods ordered by e-mail. Electronic order status can be checked by logging into the system hoodhero.store . The status of the electronic order buyer is also notified by e-mail.
3. Goods are delivered by courier to the address of the place of delivery specified by the Buyer in the electronic purchase order or will be prepared at the headquarters of the Seller's personal collection depending on which delivery method the buyer chose in your order. The buyer is informed in advance of the date of delivery of the order by e-mail. If the deadline inconvenient, may be in the Seller, respectively. courier agree on an alternative date of delivery of the order. If the buyer is not present at the time that a binding agreement with a courier service, on-site delivery and authorizes the other person to take over the goods, the buyer is responsible for the damage suffered by the Seller and / or courier service because of failed delivery to the Buyer. The cost of re-delivery to the Buyer shall be borne by the Buyer. In case, If the buyer fails to collect the goods are ready for personal collection within 5 working days or two consecutive times over the goods from the carrier, without the agreement with the seller to extend the period, the Seller has the right to withdraw from the contract. If the Buyer has already been the payment of the purchase price, the Seller returns within 14 days of the purchase price to the account of the Buyer when the Buyer and Seller agree otherwise.
4. Title to the goods passes to the buyer the acceptance and payment of the purchase price.
5. The shipment of goods always contains an invoice. Transfer to the purchaser is possible only if the buyer pays the purchase price and postage for the goods, if the obligation to pay postage resulting from the Purchase Contract.
6. On receipt of the goods the buyer is obliged to check whether the packaging in which goods are packaged, is not damaged and sign the document on receipt of the shipment. In case of damage, it is necessary to point of delivery rather to the carrier - courier service log of identified defects caused during transport and the buyer shall forthwith inform the seller of the goods, for the purpose of resolving the case as quickly as possible to the satisfaction of the Purchaser.
7. If the buyer takes over the goods despite demonstrable damage to the packaging, the Seller has the right to any subsequent claim for that reason not to recognize.
8. For undamaged, unopened, original consignment is considered to be only that which is with a protective tape Seller. The carrier is obliged to deliver goods to the buyer for the items and place to write down the minutes. For resulting damage is attributable to the carrier. If the package is sealed with protective tape of a seller or buyer finds damaged other damage to the packaging or signs of unauthorized opening of the consignment it is repaired goods from the carrier not to receive and shall draw up with the carrier of this fact writing the exact setting out the grounds of unsettled items.
9. The buyer shall also forthwith after receiving the goods, check the consignment and, if the delivered goods match the ordered goods, or damaged in any way transfer, which does not show external damage to the packaging, respectively. Buyers appear other flaws, he shall forthwith inform the seller, for the purpose of resolving the case as quickly as possible to the satisfaction of the Purchaser.
10. Communication between buyer and seller within the meaning of paragraph. 5 and paragraph. 7 takes place preferably via e-mail indicated by the Parties in the order confirmation to speed up communications equipment and stuff.
11. Products supplied by Seller only in the Slovak Republic.
12. Delivery of goods to the territory of the Member States of the European Union, respectively. other countries is subject to the prior approval of a mutual written agreement the price for shipping and handling and, if necessary. further delivery terms between buyer and seller.

 

Article IX

Withdrawal / exchange / claim - Download PDF

1. The seller advised the buyer to fill CANCELLATION / EXCHANGE / Claim Form (the "Form") in all cases:
   1. Withdrawal from the contract within the 14-day period. The buyer has the right to withdraw from the contract within 14 days of receipt of goods without giving a reason. Products that Buyer returns must be undamaged, must not show signs of wear and use. Buyers in this case, the handling fee is not paid in connection with the withdrawal from the contract. The costs of returning goods shall be borne by the Buyer only in cases where the goods fully meets the quality requirements and was not damaged. If the buyer withdraws from the contract only partially, and the value of goods that retains not exceed EUR 40 to EUR Seller Buyer returns the corresponding part of the purchase price of the goods less the amount of postal costs incurred in connection with sending the goods ordered. Seller Buyer returns the value of the goods minus the shipping cost if the buyer did not pay the purchase as a separate item. The period for withdrawal from the contract is maintained if the Buyer to the Seller shall send notice of exercise of the right to withdraw from the contract by the last date for withdrawal from the contract. When sending withdraw from the purchase contract by the Buyer by mail, send the seller recommends such administration via registered mail to any doubt about maintaining the deadline for withdrawal from the contract. The seller after receiving withdraw from the purchase contract by the Buyer sends the e-mail address of the Buyer's written acknowledgment of receipt of the withdrawal from the Purchase Contract. if Buyer sends to the Seller notice of exercise of the right to withdraw from the contract by the last date for withdrawal from the contract. When sending withdraw from the purchase contract by the Buyer by mail, send the seller recommends such administration via registered mail to any doubt about maintaining the deadline for withdrawal from the contract. The seller after receiving withdraw from the purchase contract by the Buyer sends the e-mail address of the Buyer's written acknowledgment of receipt of the withdrawal from the Purchase Contract. if Buyer sends to the Seller notice of exercise of the right to withdraw from the contract by the last date for withdrawal from the contract. When sending withdraw from the purchase contract by the Buyer by mail, send the seller recommends such administration via registered mail to any doubt about maintaining the deadline for withdrawal from the contract. The seller after receiving withdraw from the purchase contract by the Buyer sends the e-mail address of the Buyer's written acknowledgment of receipt of the withdrawal from the Purchase Contract. the avoidance of doubt concerning the conservation of the deadline for withdrawal from the contract. The seller after receiving withdraw from the purchase contract by the Buyer sends the e-mail address of the Buyer's written acknowledgment of receipt of the withdrawal from the Purchase Contract. the avoidance of doubt concerning the conservation of the deadline for withdrawal from the contract. The seller after receiving withdraw from the purchase contract by the Buyer sends the e-mail address of the Buyer's written acknowledgment of receipt of the withdrawal from the Purchase Contract.
   2. Withdrawal from the contract after a 14-day period, max. Within 20 days of receipt of goods by the Buyer. The buyer has the right to withdraw from the contract after 14 days, max. Within 20 days of receipt of goods without giving a reason. Products that Buyer returns must be undamaged, must not show signs of wear and use. Buyers in this case shall pay a handling fee of 40% of the ordered goods covering the costs incurred by the Seller in connection with the withdrawal from the contract. The costs of returning goods shall be borne by the Buyer. The period for withdrawal from the contract is maintained if the Buyer to the Seller shall send notice of exercise of the right to withdraw from the contract by the last date for withdrawal from the contract. When sending withdraw from the purchase contract by the Buyer by mail. Seller advised to send such administration via registered mail to any doubt about maintaining the deadline for withdrawal from the contract. The seller after receiving withdraw from the purchase contract by the Buyer sends the e-mail address of the Buyer's written acknowledgment of receipt of the withdrawal from the Purchase Contract.
   3. The buyer returns the goods did not order. If the buyer discovers that the goods ordered, does not match the goods taken over, Buyer has the right to return the goods to the Seller up. within 14 days of receipt of goods by the Buyer. The buyer is not paid a handling fee for returning goods to the seller. The costs of returning goods shall be borne by Seller.
   4. The buyer requires the substitution of goods as a result of defective goods parameters (size and / or color). If the buyer discovers that the goods ordered, he sits on the ground of the size and / or color of goods has the right to return the goods taken over and ask for a replacement for the goods of another color and / or size, resp.iný type of goods, max. within 14 days of receipt of goods by the Buyer. Exchange of goods can be made only if permitted by the Seller and overstock goods have been delivered undamaged and no sign of wear. Otherwise, it is considered that the buyer withdraws from the contract and shall proceed in accordance with paragraph 1.1 or 1.2, subject to the other conditions under point 1.1 or 1.2. The buyer is not paid a processing fee covering the costs incurred by the Seller in connection with returning the goods. The costs of returning goods for exchange borne by the buyer, but only in cases where the goods fully meets the quality requirements and was not damaged. Seller delivers goods to the buyer exchanged within 14 days from the date of receipt of a fully completed form with the required documents and the goods to be replaced.
   5. The buyer requires exposure voucher for the purchase of goods hoodhero.store totaling already purchased goods back to the Seller without giving a reason. The buyer has the right to require issuing vouchers to purchase goods from the seller through hoodhero.store totaling already purchased goods back to the Seller without giving a reason, and the max. within 14 days of receipt of goods by the Buyer. The buyer is not paid a handling fee in connection with return and exposure voucher Seller. The costs of returning goods shall be borne by the Buyer.
   6. The buyer exercises the right arising from the liability of the seller for defects in the goods sold. Detailed conditions are laid down in Article X of these GTC and the Complaints Procedure Seller published on hoodhero.store .
   7. Buyers returned or exchanged goods purchased in Action Type 2 + 1zadarmo. If the Buyer returns or exchanges all goods purchased in Action Type 2 + 1 free, Seller shall proceed in accordance with paragraphs 1.1 to 1.4 of this article. If the buyer returns only part of the ordered goods purchased in action, with the return of part of the goods no longer meets the conditions Action 2 + 1 free, buyer is entitled to a refund of the purchase price only in the case where the value of goods that the buyer left. lower than the purchase price by the buyer to pay the seller for all goods purchased in action 2 + 1 for free. In this case, the Seller shall pay to Buyer only difference between the value of goods that the buyer retained and paid the purchase price for the goods. The value of the goods in this case is considered to be non-stock goods price listed on saxana. en at the time of sending the order to the Seller. Description of the goods if it corresponding price on the invoice is not for the purpose of repayment relevant in this case. If the buyer returns the goods within 14 days of receipt of goods by the Seller, the handling fee is not paid in connection with the withdrawal from the contract. If the buyer returns the goods after the expiry of 14 days from the receipt of goods by the Seller, shall pay a handling fee of 40% of the returned goods covering the costs incurred by the Seller in connection with the withdrawal from the contract. handling fee is not paid in connection with the withdrawal from the contract. If the buyer returns the goods after the expiry of 14 days from the receipt of goods by the Seller, shall pay a handling fee of 40% of the returned goods covering the costs incurred by the Seller in connection with the withdrawal from the contract. handling fee is not paid in connection with the withdrawal from the contract. If the buyer returns the goods after the expiry of 14 days from the receipt of goods by the Seller, shall pay a handling fee of 40% of the returned goods covering the costs incurred by the Seller in connection with the withdrawal from the contract.
   8. Buyers returned or exchanged goods purchased in action such as "Buy 2 or more and they are all in half." If the Buyer returns or exchanges all goods purchased in action such as "Buy 2 or more and they are all for half the" Seller in accordance with paragraphs 1.1 to 1.4. If the buyer returns only part of the ordered goods purchased in action, with the return of part of the goods has satisfied the requirement of shares "buy 2 or more and they are all for half the" buyer is entitled to a refund of the purchase price only in the case where the value goods that the buyer left, lower than the purchase price by the buyer to pay the seller for all goods purchased in action "Buy 2 or more and they are all in half." In this case, the Seller shall pay to Buyer only difference between the value of goods that the buyer retained and paid the purchase price for the goods. In case, if buyer returns only part of the ordered goods purchased in action while after returning satisfies the condition of shares "buy 2 or more and they are all for half the" buyer is entitled to a refund of the purchase price corresponding to 50% of the value of the returned goods said to saxana. en at the time of sending the order to the Seller. The value of goods for the purpose of returning the goods purchased in action "Buy 2 or more and they are all at half price" means non-stock goods price listed on saxana.sk at the time of sending the order to the Seller. Description of the goods if it corresponding price on the invoice is not for the purpose of repayment relevant. If the buyer returns the goods within 14 days of receipt of goods by the Seller, the handling fee is not paid in connection with the withdrawal from the contract. In case,
2. The buyer is obliged to specify in the form the following data: identification of the purchaser, ie business name or name and surname; Number of electronic orders; Product that Buyer requests confused and mistaken description of the goods including the code, color, size, quantity, price of goods; The name and bank account number of the buyer and the name and code of the bank where the account is held when applying for a refund on the account; A date; Buyer's signature, if sent the completed form by post.
3. If the form is not fully completed or the form is not accompanied by proof of purchase and receipt of goods (the "Required Documents"), Seller shall invite by phone or e-mail the Buyer for the missing data, or attach the missing documents required.
4. If the Seller fails repeatedly call to invoke the Buyer and / or Buyer does not respond to an e-mail invitation Seller within 7 days of receipt of the form and / or required documents by the Seller, the Seller reserves the right to discontinue the handling of that refund / confusion / complaint and the goods will be returned to Buyer Buyer costs back to the address indicated on the form.
5. In the case of non-acceptance of returning the shipment to be submitted by the Buyer Seller example. after unrecognized complaint or due to unsupported required documents, the buyer will be able to pick up the goods at the headquarters of the Seller and the Seller in connection with storage of goods charged a storage fee of 1.00 euro per day.
6. If along with the completed form and required documents are not attached goods which are the subject of confusion / complaint Seller reserves the right to discontinue the handling of the matter until the delivery of goods to be confusion / complaint to the Seller. If even after a subsequent call will not Seller by Buyer for the delivery of goods to be confusion / complaint shall be deemed that the buyer does not intend to replace the goods or advertising. This is true even if the Buyer does not occur shipment of the goods to be refunded within a period not later than 14 days after the termination of the Purchase Contract.
7. Goods which are subject to repayment / confusion must be complete, unused, undamaged and if possible in the original packaging is not damaged beyond the necessary manipulations required to become familiar with the goods, otherwise the buyer is responsible for diminished value, which was created as a result of such treatment of goods that are beyond treatment necessary to ascertain the characteristics and functioning of the goods. The original packaging of goods (original box) must not be impaired by describing, by bonding or the like in order to use the original box as outer packaging intended for the delivery of goods. Product must not show signs of wearing use. All labels, price labels and other labeling of goods must be in its original place and must be removed from the product. Buyer Seller advised to insure the goods which are the subject of drawback / confusion / complaint.
8. We recommend that the buyer duly completed form along with the required documents by registered mail with the goods which is subject to refund / confusion / complaint to the address of the Seller. Seller reserves the right not to accept goods sent to the Buyer on delivery.
9. The total amount for goods that were returned to the Seller in accordance with these Terms and Conditions, minus the handling fee / charges in the cases provided for in these Terms and Conditions, the buyer will be refunded in the same manner as used Purchaser in its payment until the Seller and Buyer have agreed otherwise, within 14 days after receiving the duly completed form along with the required documents and goods being returned for the reason stated in paragraph 1.1, 1.2 and 1.3 of this article.

 

Article X

Warranty terms and warranty

1. To the goods supplied the buyer is given the warranty period of 24 months. On selected types of goods may be provided by the Buyer longer warranty period. The warranty period begins on the date of delivery to the buyer.
2. All products purchased from the Seller, the Buyer when the delivery of the attached invoice (proof of purchase of goods), which serves as a warranty certificate.
3. Advertising is possible only goods purchased from the seller and fully paid.
4. The application claims the Buyer is obliged to deliver to the address of the Seller claimed goods clean, mechanically undamaged, including the required documents.
5. The buyer is entitled to reimbursement of necessary expenses incurred in connection with the application of legitimate rights from liability for defects and were spent effectively and efficiently.
6. Details and progress in handling complaints adjusts Return policy published on hoodhero.store .

 

Alternative Dispute Resolution

1. The seller is interested in the resolution of disputes with the Buyer especially out of court, and therefore if the buyer is not satisfied with the equipment complaints or feel that there was an infringement of his rights by the Seller may be in order to resolve the emergency situation contact the Seller through email address:This email address is being protected from spambots. You need JavaScript enabled to view it., Respectively, according to the Act no. 391/2015 Coll. on alternative dispute resolution for consumer disputes to initiate alternative dispute resolution.
2. List of alternative dispute resolution entity finds a buyer here - http://www.economy.gov.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov
3. Disputes Buyers may also be addressed through the ODR platform - https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
4. ADR refers to disputes with a value above 20 euros and can be used only in settling disputes between consumers and sellers arising from consumer contracts concluded at a distance or relating to consumer distance contract, the consumer shall mean the natural person who, in concluding a performing the agreement does not act within the scope of his business, employment or occupation. ADR entity may require the consumer to pay a fee for the initiation of alternative dispute resolution, up to the amount of 5 EUR including VAT.

 

Article XI

Privacy

1. The seller keeps personal data provided by the Buyer solely for the purpose of performance and additional confirmation of the terms of the Purchase Contract, for processing electronic order execution supply, settlement if necessary communication between the parties for ten years.
2. The Parties agree that the buyer in case the consumer is obliged to notify the Seller in the order its name, billing address and shipping address, including zip code, telephone number and e-mail address. The Parties agree that the buyer in the event that an entrepreneur is obliged to notify the Seller in the order its name, address, including zip code, registration number, VAT number, telephone number and e-mail address.
3. Seller Buyer does not issue data to third parties except subcontractors, agents of the Seller, and only those data that are necessary for the successful implementation of supply. The seller on the handling of personal data of the Buyer in accordance with the EU Regulation 2016/679 on data protection (GDPR) and the provisions of the Law on the Protection of Personal Information. 18/2018 Coll. Ordering goods through e-commerce to hoodhero.store . Buyer acknowledges that any personal information provided by the seller voluntarily and agrees with their processing in the records of the Seller, unless they are in conflict with the law, and also the making available and providing data to third parties and state institutions under the conditions and within the limits laid down by law.
4. Buyer agrees to the processing, disclosure and use of their personal data for direct marketing of the Seller for a period of ten years. The buyer has the free written request sent to the address of the Seller's right in particular require confirmation whether or not personal data any Buyer processed and to object to the processing of their personal data, which implies that they are or will be processed for direct marketing purposes without his consent and call for their destruction.
5. Buyer agrees that Seller commissioned processing of personal data intermediary. The buyer declares that all his data are correct.
6. The buyer declares that he is aware of the consequences of providing false data, especially the fact that such actions could be classified as a criminal offense.
7. Buyer authorizes the Seller to verify the provided credit card information in the appropriate call-center bank or company that issued the credit card.
8. Buyer may in writing revoke given consent to the processing of personal data.
9. Buyers can select the checkbox before sending orders to consent to Seller and keep the processed personal data necessary for the seller regarding the transmission of information about new products, discounts and promotions to the goods and process them in all their systems concerning the transmission of information about new products, discounts and promotions to the goods. Buyers can your personal data at any time to change or update log in to your account or upon written request by This email address is being protected from spambots. You need JavaScript enabled to view it. . At the written request of the customer's personal data will be deleted from the database. The buyer can cancel the newsletter by clicking the "Check-Out" at the bottom of the newsletter or by writing This email address is being protected from spambots. You need JavaScript enabled to view it. .
10. The buyer is familiar with saving so. cookies on his computer. By setting your Web browser, the buyer can manually delete individual cookies, block or completely banned. For instructions on how to refuse cookies or delete, see the section "Help" of your Web browser.

 

Article XII

Circumstances excluding liability for any failure of performance

1. Neither party shall not be liable for any failure of performance if the circumstances occur due to force majeure.
2. For the event a force majeure event shall be considered by the parties could not have foreseen and which could not prevent, even with the utmost professional care, which is independent of their will, especially war, riot, strike, natural disasters, changes in legislation and others.
3. If the event occurs in accordance with paragraph 2, the Parties shall notify this fact without undue delay.

 

Article XIII

Coupons

1. Discount coupons as a reward for shopping
2. The seller, the buyer may issue a purchase voucher of different values in return for repeat purchases.
3. Seller Buyer such a voucher send e-mail with the conditions of its use, validity and value.
4. On the issue of Discount Coupon is not a legal right.
5. In case of withdrawal from the contract for any reason or any other of reasonable returning the goods Buyer Seller purchased by applying Discount Coupon, the buyer is entitled only to a refund of the amount that the purchase of goods paid in addition to Redeem voucher coupon and cash and which exceeds used Discount coupon for purchase of goods. The seller may decide whether a voucher Buyer in the cases under the previous sentence issued for use in another order.
6. To use the discount coupons under this section if it is not treatment in Section 8.1 hereof sufficient, shall apply mutatis mutandis the provisions of section 8.2 hereof.

 

Article XIV

Final provisions

1. When buying goods hoodhero.store is assumed by the Buyer's knowledge of the technical possibilities of the Internet and technology adoption contingent of potential problems.
2. Seller is not responsible for damages caused by faulty connection hoodhero.store . Protect your computer or data residing on a computer on the buyer.
3. The seller notes that the information provided on hoodhero.store can be updated without notice.
4. Seller is not against another party for direct, indirect or special damages caused by using information from hoodhero.store .
5. Seller may at any time without notice change the products shown on hoodhero.store .
6. Seller reserves the right to change these GTC at any time and / or amended. Changes and / or additions to these GTC shall enter into force on the date of their publication on hoodhero.store and do not affect the contractual relationships established between buyer and seller before publication. To these contracts are subject to the GTC, as current on the date of purchase contract.
7. The Parties agree that all disputes between them arising out of legal relationships under contract or related contracts, including disputes about the validity, interpretation and termination of this contract shall be primarily settled by means of conciliation. If those disputes not be settled through conciliation or through alternative dispute resolution, to hear the case before the courts are competent Slovak courts of the place of residence of the consumer under Slovak law.
8. Sending an electronic order by the seller, the buyer also reaffirms its unconditional acceptance of the GTC Seller.
9. If it is proved that some of the provisions of the GTC and / or the Purchase Contract is invalid or ineffective, no such invalidity or ineffectiveness of the nullity or ineffectiveness of other provisions of the Purchase Contract and / or GTC. In this case, the Parties undertake, without delay, to replace such invalid or ineffective provision of the new, so as to keep the purpose pursued by the invalid or ineffective provision at the time of its adoption, respectively. purchase contract.

Payment method:

• Cash Payment - only when you purchase personally, or you order via courier service. Cash on delivery is possible only for Slovakia and the Czech Republic.
• Paypal Method - it allows you to pay with your PayPal Credit or your Credit Card.
• Online Credit Card - it allows you to pay the order with your Credit Card.

 

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Shipping Method:

Delivery via Courier Service in Slovakia

• ordered goods will be delivered by DPD courier service to address you entered.
• delivery time is usually within 24 hours from order processing

 

Delivery in the Czech Republic

• parcels to the Czech Republic are sent by DPD courier service
• delivery time is usually within 2 working days
• in case of delivery delay, we will call you or email you on the expected date of the expedition

 

Delivery in European Union

• parcels within European union are delivered via DPD or DHL courier service
• delivery time is usually within 3 working days
• in case of delivery delay, we will call you or email you on the expected date of the expedition

 

Delivery WORLD

• parcels WORLD are delivered via DHL courier service
• delivery time is usually 4 – 7 working days
• in case of delivery delay, we will call you or email you on the expected date of the expedition

 

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Price:

Courier (Slovakia) 4 EUR

Cash Payment ZADARMO

 

Courier (the Czech Republic) 6,00 EUR

Cash Payment (the Czech Republic) 2,00 EUR

 

Courier (Austria, Hungary) 6,00 EUR

Courier (Poland, Germany) 10,00 EUR

 

Courier (Europe – other countries of the European union) 20,00 EUR (do 5kg)

Courier (USA, Canada) 30,00 EUR (do 5kg)

Courier (World – other countries) 40,00 EUR

 

Note: The price of parcels above 5 kg for Europe and World is calculated separately and additionally charged in the bill. We will inform every client about the price individually.